Responsible Gaming
Gaming Should Be Entertainment
At Castle Hotel, we believe that betting and gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Gambling carries inherent risks, and it's important to approach it with a responsible mindset.
We're committed to promoting safe and responsible gaming practices across our platform. If you choose to participate in betting activities, please do so within your means and for enjoyment only.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. We take age verification seriously and employ strict checks to ensure all users meet the legal minimum age requirement.
If you are under 18, please do not attempt to register or use our services. If you are aware of anyone underage gambling, we encourage you to report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Gambling more frequently or with larger amounts than intended
- Feeling the need to gamble with increasing amounts to achieve the same level of excitement
- Repeatedly trying to cut back or stop gambling without success
- Chasing losses by gambling more to recover money lost
- Gambling as a way to escape problems, anxiety, or negative emotions
- Hiding gambling activities from family, friends, or healthcare providers
- Experiencing relationship problems, work issues, or financial difficulties due to gambling
- Borrowing money to fund gambling activities
- Feeling restless or irritable when unable to gamble
- Lying about the extent of your gambling involvement
- Neglecting personal, professional, or educational responsibilities
Self-Help Tools & Controls
We provide several tools to help you maintain control over your gaming activities:
- Deposit Limits: Set a maximum amount you're willing to spend within a specified timeframe (daily, weekly, or monthly). Once reached, you won't be able to deposit further funds.
- Loss Limits: Set a cap on the amount you're willing to lose over a given period. Betting will be restricted once this limit is reached.
- Reality Checks: Enable reminders at regular intervals during your gaming sessions to help you stay aware of how long you've been playing and how much you've spent.
- Self-Exclusion: Take a complete break from gambling by temporarily or permanently excluding yourself from our platform. During this period, you will not be able to access your account or place bets.
- Time-Out: Take a short break from gaming for a period of your choosing (typically 24 hours to several weeks) without permanently closing your account.
We encourage you to use these tools proactively to maintain a healthy relationship with gaming.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support and information:
United Kingdom
- GamCare – Free advice, information, and support for problem gamblers and their families. www.gamcare.org.uk
- GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain. Register with GamStop to self-exclude from all participating operators. www.gamstop.co.uk
- Gamblers Anonymous – A fellowship of people who share their experiences to help each other overcome compulsive gambling.
- National Problem Gambling Clinic (NPGC) – Provides specialist NHS treatment for problem gambling.
Other Jurisdictions
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Provides resources on responsible gambling and addiction prevention.
Get Help Today
If you believe you may have a problem with gambling, please reach out for support immediately. There is no shame in seeking help, and professional support is available to you.
Contact one of the organisations listed above, speak to your GP, or reach out to a trusted friend or family member. Recovery is possible, and support services are standing by to help you.
Your wellbeing is our priority. Play responsibly.