Responsible Gaming

Our Commitment to Safe Gambling

Gambling Should Be Fun, Not a Source of Income

At castlehotel.org.uk, we believe betting should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set limits before you play.

Age Verification

All gambling operators in the UK are required by law to ensure players are at least 18 years of age. It is illegal to gamble if you are under 18. If you are under the legal gambling age in your jurisdiction, please do not use betting apps or services.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:

  • Gambling more than you intended or for longer periods
  • Chasing losses by gambling more to try to win back money
  • Hiding gambling activities or lying about the amount spent
  • Neglecting work, family, or social responsibilities due to gambling
  • Feeling anxious, irritable, or depressed when not gambling
  • Borrowing money or using credit to fund gambling
  • Unable to cut down or stop gambling despite wanting to
  • Using gambling to escape problems or negative emotions
  • Loss of interest in hobbies and activities you once enjoyed
  • Experiencing financial difficulties or mounting debts

Self-Help Tools and Protections

Most regulated betting apps in the UK offer built-in tools to help you gamble responsibly:

  • Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period
  • Loss Limits: Cap the amount you're willing to lose in a set timeframe
  • Reality Checks: Receive pop-up reminders about how long you've been gambling
  • Time-Out/Cooling Off Period: Take a break from gambling for a set period (hours, days, or weeks)
  • Self-Exclusion: Voluntarily exclude yourself from a betting operator for a minimum period
  • Account Closure: Permanently close your betting account if you wish to stop

We encourage you to use these tools to maintain control over your gambling activities.

Support and Help Resources

If you're struggling with problem gambling, help is available. The following organisations provide free, confidential support:

United Kingdom

  • GamCare – Free counselling and support services for problem gamblers in the UK
    www.gamcare.org.uk
    Tel: 0808 8020 133 (free and confidential)
  • GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
    www.gamstop.co.uk
    Self-exclude from all licensed online gambling operators across the UK
  • Gamblers Anonymous – Free peer support meetings
    www.gamblersanonymous.org.uk
  • National Problem Gambling Clinic – NHS-funded specialist treatment
    Tel: 0203 301 4480

International Support Services

If You Need Help, Please Reach Out

Problem gambling is a serious issue that affects individuals and families across the UK and worldwide. If you or someone you know is struggling with gambling, please don't hesitate to seek help. Support is confidential, free, and available 24/7 through the organisations listed above.

Remember: It's never too late to ask for help.

Last updated: 2026. For the most current information and resources, please visit the official websites listed above.