Privacy Policy
Last Updated: January 2026
castlehotel.org.uk ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated pages, subdomains, and mobile applications (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We collect information you provide directly to us, such as:
- Personal Data: Name, email address, phone number, and other contact details when you submit forms, sign up for newsletters, or contact us.
- Technical Data: IP address, device type, browser type, operating system, and unique device identifiers.
- Cookie Data: Information collected through cookies and similar tracking technologies (see Cookie Policy section below).
- Usage Data: Pages visited, time spent on pages, links clicked, referral source, and other browsing behaviour on our Site.
- Location Data: Approximate location based on IP address to verify compliance with UK gambling regulations.
How We Use Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve the Site and our services.
- Analytics: Understanding how users interact with our Site to enhance user experience and content.
- Affiliate Tracking: Tracking clicks, referrals, and conversions to partner casinos and betting operators for commission purposes.
- To send promotional emails, newsletters, and marketing communications (with your consent).
- To comply with legal obligations, including age verification and UK Gambling Commission regulations.
- To detect, prevent, and address fraud and other illegal activity.
- For customer service and support purposes.
Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:
- Essential Cookies: Required for basic Site functionality and security.
- Performance Cookies: Collect data on Site performance and user behaviour for analytics purposes.
- Marketing Cookies: Used for affiliate tracking, conversion monitoring, and targeted advertising.
- Third-Party Cookies: Placed by partner casinos, analytics providers, and advertising networks.
You can control cookies through your browser settings and opt out of non-essential cookies at any time. Please note that disabling certain cookies may affect Site functionality. For detailed information, visit allaboutcookies.org.
Third-Party Links
Our Site contains links to external websites, including casino platforms, betting applications, and affiliate partners. We are not responsible for the privacy practices, terms, or content of third-party websites. Each partner operator maintains its own privacy policy, and we encourage you to review their policies before providing personal information or engaging in gambling activities.
We do not control how third-party operators collect, use, or protect your data. Any gambling activity undertaken through linked sites is subject to their terms and regulatory frameworks.
Your Rights
United Kingdom (UK) - Data Protection Act 2018 & UK GDPR:
You have the right to:
- Access your personal data held by us.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Object to processing of your data for marketing purposes.
- Request restriction of processing.
- Request data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at [email protected].
EU Residents: Under GDPR, you have equivalent rights and may lodge complaints with your local data protection authority.
US Residents: If applicable, we comply with state privacy laws including CCPA. You have rights to access, delete, and opt-out of data sales.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Typically:
- Contact information is retained for 3 years after last interaction.
- Analytics and usage data is retained for 12-24 months.
- Data related to legal compliance is retained as required by UK Gambling Commission regulations (typically 5-7 years).
You may request deletion of your data at any time, subject to legal retention obligations.
Contact Us
For privacy-related inquiries, data access requests, or to exercise your rights, please contact us:
Email: [email protected]
Website: castlehotel.org.uk
Jurisdiction: United Kingdom
We aim to respond to all data subject requests within 30 days in compliance with UK GDPR requirements.
This Privacy Policy is effective as of January 2026 and may be updated periodically. We recommend reviewing this policy regularly for changes.